ORDERS & RETURNS

INTERNATIONAL ORDERS
For international orders, any applicable taxes and duties will be billed to the recipient of an international shipment. Such charges are not included in the purchase price of Dear Bowie products. Unfortunately, duties and taxes vary by country and we have no way of foreseeing the exact cost of these fees.

By placing an international order with us, you are consenting to pay the duties and taxes as mandated by the destination country. Our international shipping option is for shipping cost only and does not include duties and taxes - this is the responsibility of the customer as hereby agreed to. To calculate exact duties and taxes for your shipment, please contact your country's customs department. We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Dear Bowie is not responsible for any delays due to custom clearance.

RETURNS
Should you wish to make a return, unless it is a sale item, you may return it to us for an exchange or refund within 14 days of receiving it. Please email info@dearbowie.com or call our customer service team at 1-514-830-9013. Simply post the item(s) back to us at the address listed on this page. We recommend you use a tracked postal service to return goods as they are your responsibility until they arrive back to us, please send us a tracking number for reference.

We ask that the goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box. We will email to confirm when a return has been received and aim for refunds to be processed within 7 days.

Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.
All items marked FINAL SALE cannot be exchanged or returned at any time.

EXCHANGE
Subject to stock availability, we will exchange eligible items that are returned to us within 14 days. In cases where we are unable to provide an exchange, we will first offer a credit. The new item will be shipped to you after the returned item has been received by us and checked.

REFUND
If you wish to receive a refund for non sale items, eligible items need to be returned and reach us within 14 days of being received by you. Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control.

Your return should include the original packing slip so we are able to identify the return quickly and efficiently. If it is a gift please contact us with order details at info@dearbowie.com.

Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.

Additional non-returnable/ non-refundable items:
Gift cards

DAMAGED GOODS
Please note, returns of damaged items will only be accepted if the goods were damaged when delivered. All items returned as damaged will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as damaged. Dear Bowie cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a damaged item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations. Refunds can only be made to the original card that was used to purchase the item.

SALE ITEMS
Please note that all sales items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.
RETURN ADDRESS
Please note that you must contact info@dearbowie.com before shipping out your return, it will not be excepted without us approving the return or refund prior. Once we have been contacted we will provide you with the return address.